In the event that you wish to cancel your order, press ‘cancel’ or delete the order if it is during checkout. If you have already placed your order, you must contact us via email or telephone or the ‘Contact us’ page and request the order to be cancelled.
20.2. You are entitled to cancel your order within 14 days after your receipt of the Goods.
20.3. You shall return the Goods to us at your expense and you are advised to insure the Goods adequately for this purpose.
20.4. If Goods returned by you are lost, we will not be liable to you in any way whatsoever.
20.5. If you do not return the Goods within 14 days of cancellation, or if you so request, we have the right to recover the Goods from you and to deduct the cost of such recovery from any refund to which you may be entitled.
We reserve the right to make a charge for collecting Goods from your premises in circumstances where they are not defective but you have cancelled your order. Your statutory rights are not affected.
20.6. We will refund the amount paid by you for the Goods within 30 days from the day on which notice of cancellation is received. Refunds for valid claims will be made via the same method of payment as used by you to place the order.
20.7. We reserve the right to make a 15% restocking charge for Goods which are not returned in mint condition or to refuse to accept such goods, at our sole discretion.
20.8. We reserve the right to make a charge for collecting Goods from your premises in circumstances where they are not defective but you have cancelled your order. Your statutory rights are not affected.